Frequenty Asked Questions
Where the workshop is held?
We operate remotely; therefore, we come to your desired location; preferably in a public space within Greater Toronto Area.
Do you provide workshop online?
No, since our lessons involve hands on work in the field, we are not able to conduct the workshop online. However, that may change in the near future.
Who are the instructors?
The workshop materials are delivered by professional freelance photographers from the city who are actively working in the industry.
How many participants per workshop?
Maximum three participants per workshop. The group size is kept very low to ensure each participant receive the adequate training to succeed in the competitive industry.
Do you shoot in JPEG or RAW?
All images are photographed in raw format so that we have more flexibility in the post.
Which camera brand do you use?
All of our cameras and lenses are Canon brand. Lighting equipment and supplies are from reputable brands such as Godox.
What camera mode do you shoot?
That really depends on the task at hand. Most of our work involves semi-automatic and manual workflow.
Have your camera or equipment ever failed during the shoot?
Yes, few times in extreme situations. Hence, we have multiple backup plans in place to expect the unexpected.
How do you communicate when language become a barrier?
While language barriers can present challenges, in the end, artistry, creativity, and storytelling are all universal concepts that we have mastered over the years.
What makes your photography special?
Glad you asked, we process all of our work in-house. Most popular photographers outsource work to save time. It is an unfortunate reality in our industry but we do not outsource any of our work.
WHAT IS THE PREFERRED METHOD OF PAYMENT?
Our preferred methods are e-transfer & cash upon enrolling in the photography workshop.
IF I CHANGE MY MIND, CAN I GET MY DEPOSIT BACK?
Yes, full refund is provided 7 days prior to the commencement of the workshop. Deposits are used to reserve your spot. Once we have received your deposit, we do not accept new students for the timeframe.
What is the preferred method of payment?
Our preferred methods are e-transfer & cash upon signing the contract and booking our services in person.
IF MY AVAILABILITY CHANGE, CAN I USE MY DEPOSIT TOWARDS A FUTURE WORKSHOP?
Yes, most definitely.
Why do you charge extra for additional hours?
The shooters and lighting assistants all require additional compensation. Plus, the additional photos taken will need to be post-produced which adds to our overall costs.
Is the price include taxes?
Yes, the price you see is the final billing amount.
Can you travel to our destination?
Yes, of course. We do not charge extra for most locations within the Greater Toronto Area (GTA).
Why do you charge travel fees outside of GTA?
The primary purpose is to provide adequate compensation for our photographers and assistants for the additional time spent in travel. For this reason, paired with actual costs of travel, these fees are unfortunately necessary.
How do I book your services for the event?
All reservations are confirmed once we receive your signed contract and deposit.
Can I make reservation online?
Yes, we will process online reservation requests; however, deposit is required to confirm your reservation.
Can I see a full event from start to finish?
Of course. We pride ourselves on the consistency of our work. That is why we encourage all of our potential clients to view full events from all photographers they meet with to see how well the photographer performs throughout the day.
How do I set up an appointment to meet you in person and see some of your work?
Please contact us, we will strive to make the arrangements for you. Due to time and availability restrictions, we do not travel outside of Toronto.
Do you take headshots, individual portraits, group pictures, product showcase and other types of photography?
Most definitely, we have experience in many fields of photography. Notably, majority of our work involves creating amazing portraits.
What happens if I go over the contracted amount of time?
We understand that not everything goes as planned during the event. In such circumstances, we will ask you at the end of your contracted time whether you would like to extend. Upon your request, we will charge the rates as specified in the contract rounded to 30-minute increment.
Do you provide prints or photo albums with your services?
No. Over the years, online sharing of photographs have overtaken demand for professional photo prints. And, that helped us lower the operating cost; which, we are passing onto our clients through no frills pricing solutions.
Do you offer any discounts?
Unfortunately, no. Our prices requirement for us to have a sustainable business. However, we will have promotional shoots time to time once we have met our monthly quota. Please follow us on social media to take advantage of any marketing specials.
Can I modify one of your service packages to suit my situation?
Of course, though we prefer not to. The predetermined packages help us offer maximum savings.
Do you post process all the images?
Yes, we do. Every image we deliver is post produced with our unique signature style of post-production. The process involves color correction, exposure adjustment, clarity adjustments, tone-mapping, and other necessary corrections.
How many images do you typically deliver?
We typically deliver anywhere from 50-60 images per hour of shoot. Keep in mind these numbers may increase or decrease depending on the event and the number of activities needing to be captured.
Do you deliver every image you shoot?
No. We eliminate duplicate images, test shots, missed focused shots, shots with poor expressions and other images that may weaken the overall shoot. With our expertise of processing thousands of images each year, we may eliminate ones that we feel are not up to its potential and only deliver the best ones.
Do you share all your images online?
No, we only share some images for promotional and customer engagement purposes on our digital platforms.
Do you provide the RAW files?
Each of our packages comes with a full resolution image download via Google Drive, Dropbox or USB. We typically do not provide unprocessed files from our shoots because we believe in delivering a finished product.
I prefer not share any of my images online. Can I still book your services?
Absolutely, yes. We respect your wishes, no explanations necessary. Please let us know in advance.
What if I lose my images?
There is a fifty dollar ($50.00) replacement charge for additional copies after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.
What rights do I have on my images?
You have all the right to print or share your images as you wish. However, you may not sell your images for profit without a written consent from us.
What is the maximum size can I print my photos?
In most cases, you can print your photos up to 20 by 30 inches without any loss of quality. If you would like to print larger than 20×30, please let us know.
When can I expect to get all the pictures?
Your images will be completed no more than eight (8) weeks after the date of the shoot. If you require the images to be completed prior, a rush edit fee of $150.00 will be applied.
But, I know a photographer……?
Usually, such questions have to do with some sort of expectation versus reality scenario. It would be unfair for us to comment on the work of another artist because there is no way for us to investigate all the facts. All questions have some merit and we strive to answer at our best; however, we are not perfect, we fall short at times. After all, creative work is subjective and comparison may not reveal any meaningful information. As a good business practice, all of our services, prices and conditions are publicly made available. Hence, we kindly ask clients to review our dedicated frequently asked questionnaires (Questions), service agreement (Conditions) and photography styles (Portfolio) to ensure no disappointment at any portion of our services in prior to reservations. At all times, customer satisfaction is our priority.